Quality Control

Our dedicated US call center staff are here to monitor and ensure on-time completion of your services at quality standards. Every service is scheduled into our CMMS platform prior to the beginning of a contract. An automatic alert is sent to our field managers if any service team is not logged in to our system from your location, within 15 minutes of scheduled services. CSG often resolves a late start or potential no-show by deploying an alternative service team prior to our customer knowing there was a potential issue. Metrics and historic data are available for review online so that every location can be reviewed to identify trends or aberrations. Customers can enter issues through our web portal which are tracked for resolution and automatically escalate if not resolved within the same shift.