CMMS

Service Timeline

The Service Timeline shows you the timing throughout the year of all periodic services, including strip/recoat, carpet extraction, tile service, equipment maintenance, and window service. It also shows when the area, district and regional managers will make their regular visits.

Service Floor Plan

The Service Floor Plan shows you, on a color-coded plan of your location, exactly which areas will be detailed on which days.

Specification Schedule

The Specification Schedule shows the frequency of all cleaning activities, from the front of the store to the back room and everything in between.

Radar Reporting System

CSG’s Radar Reporting System takes care of any requests or special issues that you might have. A request that gets called into our 24-hour call center has a solution plan created for it, along with a firm completion date. Once the service is completed, we follow up with each customer to make sure you are satisfied with the work.

The CSG Advantage

CSG can provide the most reliable service because…

• We hire and train the right people
• We keep up-to-date with the latest equipment, which we maintain and repair ourselves
• We use environmentally sensitive products
• We serve our customers with our exclusive “Job Management Systems” to make sure you get the best service from the very first day.

Job Management Systems

Our exclusive Job Management Systems include the Service Blueprint, the Operational Schedule, and the Radar Reporting System. The Service Blueprint gives you the written documentation you need. The Operational Schedule ensures that the right people will be available, with the right supervision. The Radar Reporting System is there in case you have any special requests that need to be resolved, outside of the normal schedule. With these systems in place, CSG provides you with quick startup and smooth operations from the very start of the contract.